Return and Refund Policy

Last updated: September 20, 2026

Thank you for shopping at Bergstrom Industries. Please review the following requirements before returning a product.

Return Deadline

You must send your return within 20 days of the date we shipped your order. This deadline applies to the date you hand the return package to the carrier, not the date it arrives back at our address.

Conditions for Returns

To qualify for a return:

  • Send the return within 20 days of our original shipment date.
  • Products must be unused and in their unopened original packaging.
  • Products must not be damaged. If your order arrived damaged or leaking, contact us using the details below for assistance.

We may refuse returns that do not meet these requirements.

Refunds & Shipping Costs

  • A 25% restocking fee is deducted from the original sale price of returned products.
  • Original shipping charges are not refundable.
  • Customers are responsible for return shipping costs.
  • For eligible returns, we will issue the refund within 14 days of receiving the returned products.
  • Refunds are issued to the original payment method, except for eligible gift returns described below. We do not charge an additional refund-processing fee.

Create a Return Label

Use the link below to find your order and create a return label. The return conditions and shipping costs described above still apply.

Find your order and create a return label

Return Address

Bergstrom Industries
850 Greenlick Hollow Rd
Mount Pleasant, PA 15666

How to Pack Your Return

  • Securely pack the products with enough packing paper to prevent containers from shifting or becoming dented.
  • Use a double-walled cardboard box, like the box used for your original shipment.
  • Use paper packing tape to seal the box. Do not use cellophane or plastic tape.
  • Include your name and order number inside the package so we can identify your return.
  • Keep your carrier receipt and tracking number as proof of when you sent the return.

You are responsible for the cost and risk of return shipping. We recommend using an insured, trackable shipping service.

We cannot be held responsible for products lost or damaged during return shipping. We cannot issue a refund without receiving the products or proof that the return was delivered to us.

Metal Cans & Shipping Damage

Metal cans may arrive with minor dents from shipping. Minor cosmetic dents should not affect the sealant when the container remains sealed and does not leak.

If your order arrives leaking or with a damaged seal, contact us promptly for assistance.

Products That Cannot Be Returned

  • Products made to your specifications or personalized for you.
  • Products that deteriorate rapidly, have expired, or are unsuitable for return because of their nature.
  • Products unsealed after delivery that cannot be returned for health or hygiene reasons.
  • Products that have been inseparably mixed with other items after delivery.

Gifts

If a product was marked as a gift when purchased and shipped directly to you, an eligible return will receive gift credit for the refundable value. A gift certificate will be mailed after we receive the returned product.

If the order was not marked as a gift, or the purchaser had it shipped to themselves before giving it to you, the refund will be issued to the purchaser.

The same return deadline, product conditions, shipping deductions, and restocking fee apply to gift returns.

Contact Us

If you have questions about a return, refund, or damaged shipment, contact Bergstrom Industries: